Return & Cancellation Policy
Our team check every item before shipping.
If you are not happy with your purchase and wish to return an item, please contact us within 7 days of receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Returned items must be in original packaging, including any accessories, manuals, and documentation. Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, damaged items will not be accepted. If the condition of the product shipped back to us is not in an acceptable condition we reserve the right to not refund or exchange.
Products that have been personalized cannot be refunded or exchanged. Please contact our Customer Support team on our contact page to start the return process. Please include the following information: - Order number - Proof of purchase - Video or photo of the faulty product (if applicable) - Complete delivery address - Contact telephone number - In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
If you have any questions about our Returns and Refunds Policy, please contact us:
• By email: info@tolgifts.com
Our team check every item before shipping.
If you are not happy with your purchase and wish to return an item, please contact us within 7 days of receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Returned items must be in original packaging, including any accessories, manuals, and documentation. Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, damaged items will not be accepted. If the condition of the product shipped back to us is not in an acceptable condition we reserve the right to not refund or exchange.
Products that have been personalized cannot be refunded or exchanged. Please contact our Customer Support team on our contact page to start the return process. Please include the following information: - Order number - Proof of purchase - Video or photo of the faulty product (if applicable) - Complete delivery address - Contact telephone number - In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
If you have any questions about our Returns and Refunds Policy, please contact us:
• By email: info@tolgifts.com
Info
Order
NEWSLETTER
To receive special offers, please leave your phone number
